Policies
Rental Terms & Cancellation Policy
The plain-English terms for every rental: payment, renewal, cancellation, damage and pickup.
Live answer 7 AM–6 PM. Quote requests answered within 1 business hour.
Booking and payment
Event rentals are paid in full when booked, by card or business check. Long-term rentals bill at the start of each 28-day cycle. We do not add a card fee. Quotes include Nebraska sales tax as a separate line.
Event package
The event package covers delivery, up to 5 days on site and pickup for one price. Event units are delivered clean and stocked and are not cleaned during the rental unless you add a service visit.
28-day rentals
Job-site and long-term rentals bill per 28-day cycle, including one cleaning per week. The cycle renews automatically until you call for pickup. Cycles are not prorated. There is no contract and no early-end fee.
Delivery, weekends and access
Deliveries run Monday through Friday, 7 AM to 6 PM, and Saturday morning by request. Weekend events drop Friday and pick up Monday. You must provide a firm, level spot the truck can reach within about 30 feet, plus gate codes and placement approval for public land.
Cancellation
Cancel at least 48 hours before delivery for a full refund. Cancellations inside 48 hours may be charged a trip fee if the unit is already loaded. Refunds are issued to the original payment method within 5–10 business days.
Extensions and pickup
Call before your pickup date to extend. To end a 28-day rental, call or text with the site address. Pickup is scheduled within 1–2 business days, and billing stops at the end of that cycle. There is no separate removal fee.
Damage, tipping and misuse
The renter is responsible for the unit while it is on site. Damage beyond normal wear, fire, graffiti, lost units, or cleanup after a tip-over or misuse is billed at cost. Do not move a full unit. Do not put trash, sharps, chemicals or paint in the tank.
Winter
From November through March, we add a brine or antifreeze charge at no cost. Hand-washing stations may be replaced with sanitizer when temperatures are below freezing.
Customer-owned equipment
Customers may not tow trailers or transport units. Only our drivers move equipment.